botBrains vs. moinAI
Why teams choose botBrains over moinAI
Both are German and host in Germany. The difference is the focus: moinAI automates chat with its own live chat, botBrains automates chat, tickets and phone.
Comparison table
botBrains and moinAI, side by side
| botBrains | moinAI | ||
|---|---|---|---|
| Built for | Support teams in DACHSMBs with at least two support agents, mostly in ecommerce, sports, events and SaaS. | Chat for service, marketing and salesPlans for small to large companies, with customers such as ImmoScout24, FAZ and Geberit. moinAI cites more than 170 companies. | |
| Company | Independent, based in BerlinbotBrains GmbH, founded in 2023. Your first call is with one of the founders. | Since 2015, based in Hamburgknowhere GmbH, founded in 2015, operating as moinAI since 2020. According to moinAI, its founders still run the company. | |
| Data residency | EU hosting for every customerApplication data in Frankfurt, servers in Germany, AI processing in the EU. No third-country transfer, for every customer. | Hosted at OVH in GermanyPlatform and data run at OVH in Limburg. AI runs on Microsoft Azure in West Europe by default; on Professional it can run with European providers only. | |
| AI models | Fixed models, in the EUOpenAI with EU data residency and zero data retention, Azure OpenAI in the EU, Claude via AWS Bedrock in Frankfurt. No training on your data. | Your choice: GPT models or open-weightOpenAI models via Azure or open-weight models via OVH, selectable per bot. Plus NLP intent recognition for editorially curated answers. moinAI: Knowledge Base (German)moin.ai/en/featuresmoin.ai/en/pricing | |
| Helpdesk | Works inside Zendesk and SalesforceAnswers tickets, sets fields and status, escalates with an internal note. botBrains is not a helpdesk: your team stays in its tool. | Creates tickets from the chatThe chatbot pre-qualifies requests and hands them to your service team as tickets in Zendesk, Salesforce, Freshdesk or HubSpot. Help Center: Service desk integrationsmoinAI: Zendeskmoin.ai/en/pricing | |
| Channels | Chat, email and phoneWebsite chat, app and Slack, email via Zendesk and Salesforce, inbound and outbound phone. WhatsApp Business by invitation. | Website, app and WhatsAppChat widget for multiple websites, apps, WhatsApp on request and Telegram. Email serves as a handover to your team. moin.ai/en/pricingmoinAI: TelegramHelp Center: Service desk integrations | |
| Live chat | Handover to your teamBy email with a summary to your support inbox, or as an escalation in Zendesk and Salesforce. botBrains has no live chat of its own. | Own live chat from GrowthConsole with groups, a supervisor role and automatic translation in the same widget. 10 seats on Growth, 35 on Professional. | |
| Actions | Unitools: actions as codePython code in an isolated environment reaches APIs, databases and ERP systems, plus MCP servers such as Shopify and Stripe. | 1 to 10 AI actions per planWebhook actions, web search and integrations such as Shopify, Shopware and HubSpot. MCP from Growth, custom workflows via n8n or Zapier. moin.ai/en/pricingHelp Center: AI actionsmoin.ai/en/integrations | |
| Implementation | Guided rolloutWe connect systems, set up processes and test together, with a dedicated rollout manager for ticketing. Most customers go live in 1 to 2 weeks. | Self-serve or with onboardingOnboarding support on every plan, a dedicated customer success manager from Growth. According to moinAI, productive within a few weeks. | |
| Trial & contract | Paid pilot with an exitNo free trial. Every contract starts with a special right of termination, usually in the first 30 days. Terms are usually 12 months. | Free to start, terms from 3 monthsAccording to moinAI, you can create your own chatbot free of charge and without obligation. Minimum terms are 3, 6 or 12 months by plan, with no setup fee. | |
| Pricing: chat | €0.19 per AI answerOn average 2 answers per chat, so €0.38 per conversation. No per-seat fees, so invite your whole team. AI analytics included. | From €750 a month, unlimited chatsPlan price with annual payment, from €880 with monthly payment. Growth with live chat from €1,350, Professional from €2,500 a month. | |
| Pricing: ticketing | €0.56 per AI answerAbout €0.85 per ticket, from €1,700 a month. No seats, rollout manager included. | Ticket creation available as integrationZendesk, Salesforce and HubSpot tickets are available on every plan, created from the chat. The pricing page lists no AI replies to email tickets. | |
| Pricing: phone | €0.40 per minuteOne per-minute price, number included, from €400 a month. Time after a transfer is free. botbrains.io/pricingbotbrains.io/ki-telefonassistentDocs: Phone | Voice on request, voice bot announcedA voice integration via partner Aristech is available on request on Professional. moinAI announces its own voice bot on its roadmap. moin.ai/en/pricingmoin.ai/en/about-usmoinAI: Aristech partner |
As of October 12, 2026. moinAI information from public sources by moinAI: website, pricing page and help center. Prices of both vendors in euros.
The top reasons teams choose botBrains
Your ticket inbox gets automated too.
With moinAI, the chatbot creates tickets in Zendesk or Salesforce for your team to handle. botBrains answers email tickets directly in Zendesk and Salesforce, sets fields and status, and hands off when a human is needed.
Phone AI is available today.
moinAI has a voice bot on its roadmap and offers a voice integration on request on Professional. botBrains answers calls with a German number for €0.40 per minute and is usually live in under two hours.
Actions, tests and analytics always included.
At moinAI, MCP, process integrations and the number of AI actions depend on the plan. At botBrains, Unitools, integrations, simulations and analytics are included in every channel.
What AI customer service looks like with botBrains
90% of requests automated
Ballsportdirekt answers about 14,000 requests a year with AI, including order status from its own ERP.
90.4% CSAT in fan service
ERWIN resolves more than 90% of fan requests directly in chat and supports the team in Salesforce.
79.6% resolution rate
AI lighting advisor Kira held more than 5,000 conversations in three months, with live product data from Shopify.
1,000+ prospects advised
OMR Education recommends the right courses to website visitors and answers questions in real time.
With botBrains, we have found the perfect balance between automation and personal consultation. Our users get the right answers faster, and my team can focus on complex inquiries.
Hanna WedemannLearner Experience Team at OMR EducationHow we make switching from moinAI easy.
Switching AI agents is nobody’s favorite project. So here is exactly how it works.
Book a demo- 1
You don’t pay twice.
Still under contract with moinAI? On a 12-month deal, we waive our fees for the months you’re still paying moinAI, up to the amount you pay there.
- 2
We build on your setup.
Together we go through your topics, forms and handovers in moinAI. botBrains reads your website, help center and PDFs, and we rebuild your webhooks and actions with you.
- 3
We go live step by step.
Drafts for your team first, then autonomous answers, topic by topic. Handovers land in your support inbox or helpdesk, and you keep a special right of termination early on.
Our honest comparison promise
Most comparison pages are sales collateral in table form. Pick the rows carefully and you win every table.
Competition is good. One-sided comparisons are not.
So here is our rule: every row cites public sources, both products get the same level of detail, and we show where moinAI is the better choice. If you spot a wrong or outdated claim, email us at info@botbrains.io. We will check it and correct it.
Liam van der Viven
Co-Founder & CEO, botBrains
Where moinAI may be a better fit.
You want live chat in the same tool.
From the Growth plan, moinAI includes its own live chat console with groups, a supervisor role and automatic translation. botBrains has no live chat and hands off by email or in the helpdesk.
You want to win leads in the chat.
With chat forms, teasers, conversion tracking and the HubSpot lead integration, moinAI also targets marketing and sales. botBrains focuses on customer service.
You want to start small and short.
You can create a moinAI chatbot yourself for free, and the Business plan has a 3-month minimum term with unlimited conversations. botBrains has no free trial, and terms are usually 12 months.
Questions and answers.
What teams ask most often when they compare botBrains and moinAI.
moinAI is an AI platform for customer communication in chat, built by knowhere GmbH in Hamburg. It combines an AI chatbot, a knowledge base, AI agents and its own live chat, and serves service, marketing and sales teams. You pay a plan price with unlimited conversations.
botBrains is an AI agent from Berlin for support teams in the DACH region. It answers requests in website chat, directly inside Zendesk and Salesforce, and on the phone. You pay per AI answer or per call minute, with no seat fees.