AI automation that earns time back for humans

We believe the most valuable asset given to each and every person is their time. Yet many large and small companies struggle to build efficient support workflows. Remember the last time you were on the phone for 30 minutes only to be redirected and then hung up on. It's equally frustrating to follow up three times on an email just because there was no proof that any progress had been made.

With the development of the new technology called large language models, we felt we finally had the glue to automate and delegate tasks so customers could resolve their issues immediately through self-service, while support staff could be relieved from repetitive questions that lead to burnout and needlessly consume time.

To this day, there is a gap between what customer success teams work on and where self-service platforms have been adopted by businesses. We believe that with the commoditization of AI agent-building software more and more processes will be digitized, but the remaining fraction of unstructured workflows and requests will still need to be processed by AI or routed into the right channels for customers accustomed to writing emails or calling.

We also believe that botBrains, or AI in customer service more broadly, is one of those rare win-win-win situations: a win for customers who enjoy faster resolution times, a win for businesses that spend less while keeping employees happier and customer loyalty higher, and a win for botBrains which can bring undifferentiated heavy lifting to the table, spread development costs across customers, and offer a solution that would otherwise have been unaffordable yet matches the tool teams have always hoped for.