Every
Customer
deserves an Account Manager

Good service is fast, personalized, and competent. Instant answers, 24/7 availability, and individual support with AI from botBrains.

Trusted by customer-centric companies

Advise Customers

Offer live product advisory online

With botBrains, your customers experience the same personalized guidance they would receive in-store, but online. Our AI provides tailored answers, product recommendations, and step-by-step solutions, mimicking the human touch while offering the speed and convenience of automation.

Help Customers

Provide 24/7 instant assistance to handle up to 50% of ticket volume

botBrains reduces your team's workload by efficiently resolving routine queries at any time of day, in over 24 languages. When the AI can't provide an answer, it seamlessly routes the issue to your preferred tools like Email, Zendesk, Intercom, ensuring no customer is left unsupported.

Understand Customers

Gain actionable insights with TopicAI

TopicAI is a conversational intelligence system to analyse interactions, to identify trends, common pain points and provide weekly actionable feedback. This empowers you to prioritize product and documentation improvements, ensuring you stay aligned with customer needs and expectations.

Customer Success Stories

How skapetze® Supports 4,500+ Customers with AI Lighting Consultation

skapetze® offers its customers digital consultation for lighting design, product selection, and technical questions through the AI lighting consultant Kira. The Shopify integration enables context-based product consultation and direct add-to-cart functionality. With over 5,000 conversations and 24,000 exchanged messages demonstrating high acceptance. With a 79.6% resolution rate and 78.1% CSAT, the chatbot significantly relieves the service team.

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How OMR Education Enhances Digital Learning with an AI-Powered Assistant

OMR Education deployed an AI-powered learning assistant named KIM in their Learning Management System and Slack community. The assistant helps students with course setup, explains concepts in their native language, and provides personalized learning support. With an average rating of 4.2/5 and 70% CSAT, KIM has significantly enhanced the learning experience while reducing support queries.

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How OMR Education Supports and Advises 1,000+ Prospect Visitors Using AI Chatbots

OMR Education offers website visitors personalized guidance on further education, powered by an AI chatbot from botBrains. Over 1,000 users have already taken advantage of this service. The assistant provides tailored course recommendations, answers administrative queries in real-time, and reduces the support team's workload. At the same time, it delivers valuable data-driven insights to optimize the offerings.

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