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Transform Customer Support24/7 AvailableInstant Answers

AI-Powered Support

60K+
Messages Handled
10M+
Total Loads
99.9%
Uptime

Our chatbots augment your support team with instant self-serve support 24/7, ensuring your customers always get the personalized, high-quality support they want, with intelligent handoff where needed.

Preview ready within 24 hours

High Resolution Rate

Faster resolution and happier customers

Always-On Support

24/7/365 customer assistance

Answers you can trust

Stays on topic, admits when it doesn't know

Deflect support tickets

Reduce support tickets by up to 73%

Minimal Upkeep

1-hour setup, automated knowledge updates

Meaningful Reporting

Prioritize product and docs improvements

Trusted by customer-centric companies

1. FC Köln
Claneo
Borussia Dortmund
Ballsport Direkt
Hummel Onlineshop
1. FC Köln
Claneo
Borussia Dortmund
Ballsport Direkt
Hummel Onlineshop
1. FC Köln
Claneo
Borussia Dortmund
Ballsport Direkt
Hummel Onlineshop
1. FC Köln
Claneo
Borussia Dortmund
Ballsport Direkt
Hummel Onlineshop
Famobi
Transform Sports
Handball Direkt
We Play Basketball
OMR Education
Famobi
Transform Sports
Handball Direkt
We Play Basketball
OMR Education
Famobi
Transform Sports
Handball Direkt
We Play Basketball
OMR Education
Famobi
Transform Sports
Handball Direkt
We Play Basketball
OMR Education
Product flywheel diagram

Empower Your Support Team

Our job starts with a customers ask and ends with your happy customer. We are here to help you grow your business.

Instant Answers 24/7/365

Bots are available round the clock to answer customer requests immediately.

Answers you can trust

Bots provide accuracte answers, but admits if they doesn't know.

Intelligent Handoff

Intelligent handoff makes customers get instant bot responses or seamless transfers to human agents when needed.

Topic Detection and Reporting

Identify trending topics, track concerns and spot emerging issues through comprehensive reporting.

Iteration and Improvement

Bots identify knowledge gaps and free up your support team to go back to improve those documentation gaps.

Integrations

Custom integrations allow to solve the most voluminous customer asks. Connect your ERP/CRM and answer even more questions automatically.

Low Maintenance

Knowledge is reingested periodically. Test suites are run to ensure the bots are answering inline with your brand.

Localization

Bots can speak 46+ languages and understand the nuances of different cultures.

Security and GDPR compliance

We store your data within the European Union. Data is encrypted in transit and at rest. Our AI infrastructure is operated by us. You remain the data controller.

Pricing

Step up your customer experience

Choose a plan that reliefs your support team, provides a personalized customer experience and drives customer loyalty.

Business

Most popular

Ideal for businesses seeking to improve customer experience at scale.

€549/month

  • 3,000 monthly responses
  • Website integration and styling
  • Knowledge ingestion from Website, PDFs, Docx, ...
  • Ongoing Knowledge Refresh
  • Detailed insights, analytics, conversation explorer, and reporting
  • Human escalation to email
  • Live chat and email support
  • Test Suites and Evaluation tools
  • 46+ supported languages
  • Fully GDPR compliant

Enterprise

Tailored solutions for large organizations with complex requirements.

Custom

  • Includes all Business plan features
  • Unlimited responses
  • ERP, CRM, and other system integrations
  • Human escalation to your Ticketing System
  • Dedicated phone support
  • Single Sign-On (SSO) and audit logging

Frequently asked questions

Have a different question and can't find the answer you're looking for? Use our support bot in the bottom right corner.

What is a chatbot?
A chatbot is AI software that interacts with users in natural language across websites, messaging apps, and mobile platforms.
What is a knowledge base?
A knowledge base is a central resource of answers, guides, and support materials for quick, self-serve help.
How is an AI chatbot different from traditional ones?
AI chatbots adapt faster, need less manual setup, and stay current by learning from new data automatically.
How does AI support improve customer engagement?
AI support tools provide instant, interactive answers, saving users from searching multiple documents, which speeds up resolution.
Can AI support match our brand's tone?
Yes, AI responses can be tailored to match your brand's language, tone, and preferred terminology.
How does AI reduce incorrect responses?
Our AI cites verified sources, retrieving content directly from your knowledge base to ensure accurate, reliable answers.
How much maintenance is required?
AI support tools are low-maintenance, auto-updating as new content becomes available, reducing manual upkeep.
How long does setup take?
Setup typically takes about 2 hours, including a 30-minute kickoff call, with full website integration ready by the end.

About Us

botBrains is a German technology company specializing in the development of artificial intelligence-powered solutions. Based in Potsdam and Cologne, Germany, we deliver transformative customer experiences. Our mission is to provide customizable, personalized user experiences that foster customer satisfaction. We adhere strictly to GDPR guidelines, ensuring our customers' data is always protected.

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