“botBrains is a strong service offering for skapetze® that we can provide to our customers as 24-hour support. The setup as well as the support are remarkably good.”
Guido Huber
Senior Management at skapetze®
AI Chatbot for your website
Let customers ask instead of search. Your AI chatbot answers questions, advises on products and learns what your customers really care about. GDPR compliant and hosted in the EU.
Trusted by customer-centric companies
AI Support on your Website
Your AI chatbot knows your entire knowledge base, follows your processes and learns from every conversation.
1,000,000+
Questions answered
One Chatbot, Many Use Cases
Whether support, product advice or lead generation, your AI chatbot adapts to the job.
Customer Support
Answer common questions instantly. About orders, returns, shipping or products. Around the clock, in 24+ languages.
Product Advisory
Guide customers to the right product. The chatbot asks questions, compares options and recommends based on your catalog.
Lead Generation
Qualify prospects directly in chat. Collect contact details, answer follow-up questions and route warm leads to your team.
Flexible Integration, Works Everywhere
As a launcher button, embedded on a page, or fullscreen. The chatbot adapts to your setup.
Launcher Mode
Floating chat button in the corner of your page. One script tag, works across all pages, supports all Web SDK features.
Inline Mode
Embedded directly into your page, always visible. Ideal for dedicated support or FAQ pages.
Web SDK
Control the chatbot programmatically. Open, close, prefill messages, set suggestions and track events.
Identify Logged-in Users
Pass user information (name, email, account data) via the Web SDK. The chatbot knows your customer and responds with context.
GDPR Compliant and Branded to You
European AI chatbot with full GDPR compliance. All data stays in the EU.
EU Hosting
All data is processed and stored in the EU. Data processing in Germany. Full GDPR compliance.
Browser Session Context
The chatbot picks up the browser session context. Page history, current URL and user actions feed into every response.
Brand Colors & Design
Customize colors, logo, greeting and position to match your corporate identity. Light and dark mode available.
Automatic Language Detection
The chatbot detects the browser language and responds in 24+ languages. No per-language configuration needed.
Built on the botBrains Platform
Your chatbot uses the same technology as our Zendesk and Salesforce agents.
Procedures
Define processes in plain language. The chatbot follows them deterministically, no code required.
Universal Integration
Connect Shopify, WooCommerce, ERPs and internal systems. The chatbot looks up orders, checks inventory and triggers actions.
Learning from Conversations
botBrains analyzes past chats and shows you which content is missing or needs updating.
Human Escalation
For complex cases, the chatbot hands over full context to your team. Seamlessly, without the customer repeating anything.
The results speak for themselves
Industry leaders trust botBrains for better customer experiences.
Curious how this works for your website?
Start with your most asked topics. First results in days, not months.
