Train
Feed your agent with knowledge from help centers, documents, websites, and Confluence. Define procedures and connect your systems via Unitools.
AI Agent for Customer Service
The AI agent for your customers that knows your knowledge, follows your processes, and acts in your systems.
Trusted by customer-centric companies
The AI Support Flywheel
botBrains gives you a complete lifecycle to go from first draft to production-grade AI agent. Train it with your knowledge and processes, test before going live, analyse real conversations, and continuously optimize.
Test
Validate your agent's behaviour before customers see it. Use versioning and aliases to test changes safely in a staging environment.
Analyse
Review real conversations. Auto-segmented topics show you what customers ask about. Metrics reveal resolution rates, CSAT, and human involvement.
Optimize
Surface unanswered questions and learn from human agent responses. Every iteration makes the agent sharper and more reliable.
One Agent for All Channels
Set up your knowledge, processes, and system integrations once. Then deploy your agent everywhere.
Website
Embed a customizable chat widget on your site. Full Web SDK for deep integration and branding control.
Ticketing System
Handle tickets natively through Zendesk, Salesforce Service Cloud, Gmail, or Outlook. The AI drafts, resolves, or escalates.
Slack
Deploy your agent inside Slack workspaces for internal support, IT help desks, or employee-facing services.
PhonePrivate Beta
Your AI agent picks up calls, understands the issue, and resolves it – or routes to your team.
What if you just wrote the process down?
No syntax. No coding. No engineering bottleneck.
Procedures let subject matter experts define exactly how the AI should handle complex cases. Write the steps in plain language. The agent follows them deterministically. Hard rules run in code, flexible reasoning fills the gaps. Humans step in only when needed.
Plain Language
Write procedures in natural language. No programming skills needed. Domain experts own the process.
Multi-Step Workflows
Model complex processes with sequential steps, conditional branches, and verification checkpoints.
Business Rules
Enforce refund policies, warranty conditions, and compliance requirements. The AI follows them exactly.
Guided Troubleshooting
Walk customers through diagnostics step by step. Collect information, run checks, escalate when needed.
Universal Integration
Connect any third-party system using prebuilt connectors or custom code, written by our team or AI for you.
Unitools turn your AI from a chatbot into an operational agent. Look up orders, check inventory, trigger refunds, update subscriptions. Even internally developed applications are supported. If your support team can do it in a system today, your AI can do it too.
Prebuilt Connectors
MCP servers and toolboxes for Salesforce, Zendesk, Stripe, HubSpot, Shopify, and more.
Custom Code
Write Python or Shell scripts to connect any API, database, or internal tool. Runs in a secure sandbox.
Databases
Query SQL, Redis, MongoDB, and other databases directly. Real-time data access for accurate answers.
Internal Software
Connect proprietary ERPs, custom backends, and in-house tools. No system is out of reach.
Your Old Tickets Are a Goldmine
We learn from past tickets and show you what's missing.
botBrains analyzes your resolved tickets and creates actionable suggestions: which content is missing from your website or help center – and which articles should be updated. Once you close those gaps, your AI agent automatically learns and can answer the same question on its own next time.
- Uncover missing content on your website and help center
- Get specific suggestions to improve existing articles
- Learn from human agent responses
- Your AI agent gets better with every gap you close
“ERWIN is a tremendous support for fans and S04 employees alike. The chatbot doesn’t just answer questions – it lets colleagues see in real time what’s on Schalke fans’ minds. Which topics matter most? Which offerings should be expanded? And how can Königsblau provide its supporters with the best possible service beyond the bot? On top of that, ERWIN serves as an intelligent search function on the S04 websites, making it easier to navigate all the different club topics. ERWIN has become an integral part of FC Schalke 04’s digital fan experience.”
Jessica Rossa
Team Digital, User Experience at FC Schalke 04
The results speak for themselves
Industry leaders trust botBrains for better customer experiences.
Ready to deploy your AI agent?
Start with your highest-volume workflows and see results in days, not months.
