The bar for AI customer service
botBrains Pricing
Chat
19 cents/answer
from €570 per month
3,000 answers ≈ 1,500 chats
- Automatic customer login
- Escalation to your email support
56 cents/answer
from €1,700 per month
3,000 answers ≈ 2,000 tickets
- Ø ticket handling for 85 cents/ticket
- Autonomous ticket resolution
- Ticket field prediction
- Ticket summaries
- Ticket escalation to humans
- Dedicated Rollout Manager
- Your helpdesk stays as it is
- No help center migration
Phone
New
40 cents/minute
from €400 per month
1,000 minutes ≈ 250 calls
- Phone number included in the price
- Call forwarding to your team
- Take requests by email
- Warm transfer to your team
One platform for AI agents and CX analytics
Chat, email and phone all run on the same botBrains platform. These features are included.
- Unitools for your tools and APIs
- Procedures for your complex workflows
- Integrations with your existing systems
- Knowledge from website, PDFs, Docx, ...
- Ongoing knowledge refresh
- Simulations for repeatable testing
- Topics for automatic topic detection
- Suggestions that surface knowledge gaps
- Monitors with alerts for flagged conversations
- Scorecards to rate every conversation
- Analytics, reporting and conversation explorer
- Fully EU AI Act compliant
- EU data residency
- EU inference residency
- Fully GDPR compliant
- Single Sign-On (SSO)
- Support via live chat and email
Enterprise: Unlimited answers, your own SLA and a dedicated Success Manager.
botBrains Engineer
New
Your forward deployed engineer
Like Claude Cowork, but GDPR compliant and an expert in CX and botBrains. As a CX leader, you get a whole team right at your side.
€200/1,000 credits
Pay as you go, no seat license. A question costs 1 credit, a new procedure or integration about 15 credits.
More about the EngineerRight at your side:
Your IT developer
Reads your systems' API docs and builds the matching Unitools. No IT ticket needed.
Your success manager
Knows botBrains and every best practice, answers questions right away and suggests improvements to your setup.
Your agent builder
Writes procedures and guidance and tests them in simulations before they go live.
Your data scientist
Analyses your customer conversations and shows which topics are growing and where replies go wrong.
Pay annually and save 10% on chat and email.
How much can you save?
Calculate your return on investment with our ROI calculator and find out how botBrains reduces your customer service costs.