AI Agent for Zendesk
Answers emails, fills ticket fields and resolves tickets autonomously.
Follows your processes, operates in your systems.
GDPR compliant and EU-hosted.
Trusted by customer-centric companies
What the AI takes off your plate
From rollout to fully prepared escalations, all inside Zendesk.
Integrated with your entire tech stack
Agents that read and write in your systems.
- Reads in your systemsOrder status, contract data, availability: looked up live instead of guessed.
- Writes to your systemsChange an address, book an appointment, trigger a refund.
- Any code with internet accessAny programming language on its own cloud instance reaches ERP, CRM, shop and any API of your own.
- Acts with the user's permissionsSees and does only what the respective user is allowed to.
The botBrains Engineer, your right hand
Have integrations built, behaviour adjusted and analyses of customer topics created.
- Software engineer
- Agent builder
- Data scientist
- botBrains consultant
- Builds integrationsYour software engineer: reads the API docs itself and builds the matching Unitools.
- Builds processes and guidanceYour agent builder: writes procedures and tests them in simulations before they go live.
- Analyses customer conversationsYour data scientist: shows which topics are growing and where replies go wrong.
- Knows all best practicesYour botBrains consultant: suggests improvements for your setup.
Import Knowledge
Feed the AI your website content, help center articles, PDFs, docs, and any other source. The agent learns your product and policies instantly.
Connect Systems
Use pre-built integrations or work with the botBrains team to build custom read/write actions for your shop, ERP, CRM, or proprietary systems.
Describe Processes
Describe your workflows in plain language—returns, escalations, edge cases. The AI handles these processes automatically.
Zendesk AI vs. botBrains
Where botBrains does more inside Zendesk.
| Feature | Zendesk AI | botBrains |
|---|---|---|
| Processes image and document attachmentsScreenshots, photos and PDFs on the ticket are read and used in the reply. | No | Yes |
| Topic analysisDetects what your customers write about and shows trends across all tickets. | No | Yes |
| Learns from past ticketsEarlier tickets and their resolutions become a knowledge source for new replies. | No | Yes |
| Any use case with UnitoolsOrder status, refunds, rescheduling: Unitools connect your systems in a few lines of code. | No | Yes |
| botBrains EngineerYour assistant to the Director of Customer Service: builds integrations, processes and guidance. Analyses and debugs customer conversations. | No | Yes |
As of September 2026.
European privacy
AI agents your privacy team will sign off on.
botBrains is built in Germany and hosted in the EU. Your customer data stays in Europe, from the very first ticket.
- GDPR-compliant and hosted in the EU
- Data processing agreement, audit trails and data residency included
- Permissions mirror the exact user, no privilege escalation
- EU AI Act compliant