Replies via Email
Reads the full ticket history, including attachments. It triages tickets, follows your processes, takes actions and ultimately writes a reply - or draft, directly in Zendesk.
Actions in 3rd party systems are easily integrated
Grounds answers in your docs and past tickets
Citations show exactly where answers come from
Fills Ticket Forms and Fields
Automatically fills ticket fields based on your prompt. Identifies customers, assigns priority, levels, topics and any other custom fields you need.
Follows your Zendesk forms and field structure
Enable better reporting without the busywork
Enables the most advanced routing, instantly
Customizable to any field or form structure
Solves or Escalates
Controls ticket status and marks tickets as Solved when the answer is complete. It asks follow up questions and escalates to humans with triage notes and a todo list.
Triages until it needs human judgement
Follows up with customers for missing info
Sets status to Solved when it can fully answer a question
Escalates to human with a ticket summary and open todos
System integrations
Agents that read and write in your systems.
Agents need programmatic access to your systems. The botBrains team helps you connect and utilize these systems in record time with clear ROI.
Import Knowledge
Feed the AI your website content, help center articles, PDFs, docs, and any other source. The agent learns your product and policies instantly.
Connect Systems
Use pre-built integrations or work with the botBrains team to build custom read/write actions for your shop, ERP, CRM, or proprietary systems.
Describe Processes
Describe your workflows in plain language—returns, escalations, edge cases. The AI handles these processes automatically.
Direct to Customer AI
Build confidence with incremental rollout
Direct to customer AI offers the highest time and costs savings, but also carries the highest risk. Our platform addresses the unique challenges of using AI in direct to customer interactions head on.
We have developed our own frameworks and best practices for rollout, testing language, tone and competitor messaging.
Security
Security Engineered In
When AI agents access your 3rd party systems, they must mirror the exact permissions of the user they're assisting. No data leaks, no privilege escalation.
Our platform supports user authentication and identity verification in untrusted channels. Combined with audit trails and compliance frameworks for GDPR and data residency, you get enterprise security from day one.
See it in action
Watch it handle your actual tickets.
See how the Ticket Agent resolves tickets, fills fields, and handles escalations in your Zendesk inbox.