Customer service is your face to the customer. Trust is earned. botBrains earned it.
AHT reduction
40%Peak season
CoveredHow Thomas Sabo reduced average handling time by 40% and handled peak winter season despite high staff absence.
CSAT
90.4%Resolution rate
91%How FC Schalke 04 supports fans with AI chatbot ERWIN.
Customers supported
4,500+How skapetze supports 4,500+ customers with AI-powered lighting consultation.
Prospects supported
1,000+How OMR Education supports and advises 1,000+ prospect visitors using AI chatbots.
Resolution Rate
90%How Ballsportdirekt resolves 90% of customer requests with botBrains.
Inquiry Conversion Rate
+20%How Oskar handles 50% of support tickets autonomously with AI.
Containment rate
91%How DYN Media achieves a 91% containment rate with AI-powered chat support.
Support automation
LiveHow easybill automates support for their billing software customers.
Tickets resolved by AI
50%How scheibenwischer.com automates customer support for Germany's largest windshield wiper retailer.
“botBrains has been a game-changer. A 90% resolution rate is just a number, but we feel the impact daily. Our support team is no longer overwhelmed, and customers receive instant, clear answers. Even when escalation is needed, it’s seamless. We’ve improved response times, reduced costs, and boosted customer satisfaction—all without any real maintenance effort. Highly recommend!”
Carolin Holtwiesche
Product Manager Indoor at Ballsportdirekt
“With botBrains, we have found the perfect balance between automation and personal consultation. Our users get the right answers faster, and my team can focus on complex inquiries.”
Hanna Wedemann
Learner Experience Team at OMR Education
“botBrains is a strong service offering for skapetze® that we can provide to our customers as 24-hour support. As one of the most well-known online lighting stores, it is our ambition to differentiate ourselves with exceptional customer service. For this, botBrains offers us a powerful tool that we can rely on. The setup as well as the support are remarkably good, and we are making steady progress in continuous optimization. We can recommend botBrains without hesitation and look forward to further joint projects!”
Guido Huber
Senior Management at skapetze®
“ERWIN is a tremendous support for fans and S04 employees alike. The chatbot doesn’t just answer questions – it lets colleagues see in real time what’s on Schalke fans’ minds. Which topics matter most? Which offerings should be expanded? And how can Königsblau provide its supporters with the best possible service beyond the bot? On top of that, ERWIN serves as an intelligent search function on the S04 websites, making it easier to navigate all the different club topics. ERWIN has become an integral part of FC Schalke 04’s digital fan experience.”
Jessica Rossa
Team Digital, User Experience at FC Schalke 04
