AI voice agent for customer service.

The AI phone agent answers every call, around the clock. Try it live: call our AI and experience it for yourself.

AI assistant

Dr. Berger's practice · incoming call

Sample call, plays automatically
GDPR-compliant Hosted in the EU AI Act-compliant

Trusted by customer-centric companies

Easybill
OMR Education
Skapetze
Thomas Sabo
Handelsblatt
We Play Handball
Liam van der Viven
Liam van der Viven
“My favourite line about our chatbots is that people would rather ask than search. On the phone it is similar: people often prefer talking to typing. Voice AI still struggles with proper names today. But sorting something out while driving, cooking or out on a walk is worth a lot.”

Liam van der Viven

Co-Founder at botBrains

Voice AI Agent in action

In your industry

Use cases

Stay reachable, understand requests and get things done right on the phone, from routing to documentation in your CRM.

  1. Day 1

    AI secretary (including night shift)

    • Calls answered around the clock
    • Instead of an IVR: forwarded to the right team
    • Callback requests and emails when nobody is available
    • No more hold queues
    • Topic analysis from the first call
    • The AI learns from every handover
  2. Week 1

    First topics automated

    • Appointment management in your calendar
    • Customer authentication
    • Knowledge questions fully answered
    • Week-one data shows which cases and integrations are missing
  3. Month 1

    Cases closed end to end, where possible

    • Whatever doesn't need a person, the AI handles
    • Rollout complete

Everything the AI phone agent can already do today

Four things decide whether a call goes well. Here is how the AI handles them.

Conversation handling

Callers interrupt, change the subject or stand next to a noisy road. The AI listens, asks targeted follow-up questions and stays on the request.

Live call

Actions during the call

The AI gets things done while on the call: verify identity, look up an order, book an appointment.

“Where is my order?”
  1. SMS code checked
  2. Customer verified
  3. Order #48213 found
  4. Delivery tomorrow, 9 am to 12 pm

Handover and documentation

After the call your team knows everything: what was discussed, what is done and what is still open.

Call summary2:41 min

Request: Ms Berger would like to move her appointment from Thursday to Friday.

Done

  • Appointment moved to Fri, 10:00 am (calendar)
  • Confirmation sent by SMS

Next step for your team

Call back about the parking question, the customer is available until 5 pm.

TranscriptAction logCRM entry

Operations

No new phone system, no number change. You forward, test and go live.

+49 30 · · · · 41Step 1/3

You get a German phone number for the AI agent right away.

Get a number
Set up forwarding
Test call

European privacy

AI agents your privacy team will sign off on.

botBrains is built in Germany and hosted in the EU. Your customer data stays in Europe, from the very first call.

  • GDPR-compliant and hosted in the EU
  • Data processing agreement, audit trails and data residency included
  • Permissions mirror the exact user, no privilege escalation
  • EU AI Act compliant
Read the compliance page

Save your customers and your team time and nerves.

Hear for yourself how natural a conversation with the botBrains AI phone agent sounds.

Frequently asked questions