Save your customers and your team time and nerves.
AI assistant
Dr. Berger's practice · incoming call
“My favourite line about our chatbots is that people would rather ask than search. On the phone it is similar: people often prefer talking to typing. Voice AI still struggles with proper names today. But sorting something out while driving, cooking or out on a walk is worth a lot.”
Liam van der Viven
Co-Founder at botBrains
Stay reachable, understand requests and get things done right on the phone, from routing to documentation in your CRM.
The AI understands requests in the caller's own words and routes the call straight to the right person.
The AI takes requests around the clock and emails the transcript to your team.
The AI takes new orders and answers status questions with live data from your shop and shipping systems.
The AI checks availability and books, moves or cancels appointments directly in the calendar.
Callers are verified securely using known details and, if needed, an SMS code.
Transcript, summary and next steps are emailed to your team automatically.
Four things decide whether a call goes well. Here is how the AI handles them.
Callers interrupt, change the subject or stand next to a noisy road. The AI listens, asks targeted follow-up questions and stays on the request.
The AI gets things done while on the call: verify identity, look up an order, book an appointment.
After the call your team knows everything: what was discussed, what is done and what is still open.
Request: Ms Berger would like to move her appointment from Thursday to Friday.
Done
Next step for your team
Call back about the parking question, the customer is available until 5 pm.
No new phone system, no number change. You forward, test and go live.
You get a German phone number for the AI agent right away.
European privacy
botBrains is built in Germany and hosted in the EU. Your customer data stays in Europe, from the very first call.
Hear for yourself how natural a conversation with the botBrains AI phone agent sounds.
