AI Agent for E-Commerce Companies

Reduce tickets, automate repetitive workflows, and improve customer experience across the moments that create the most support load.

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Trusted by customer-centric companies

AI Agent for Support Automation

The agent identifies the customer’s intent, checks the relevant systems, completes the right workflow where possible, and escalates with the right context when a human is needed.

Order status & shipment tracking

Checks order data and carrier status, explains the current delivery stage, and answers follow-up questions – without agent involvement.

Returns & refunds

Verifies eligibility, explains the return policy, generates return labels, and updates the customer on refund timing.

Shipping & delivery issues

Checks carrier updates, identifies the issue, explains next steps, and escalates exceptions with full context.

Order & address changes

Determines whether edits are still possible, collects new data, and triggers the correct workflow – less back and forth.

Product questions & consultation

Answers questions about products, availability, sizes, and variants, and gives personalized recommendations based on the customer’s needs.

Define your own processes

Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.

The platform layer behind the AI

Chat, E-Mail, and Voice channels connected to central AI agent

Omnichannel, single AI

Use the same workflow logic across website chat, email, phone, and the ticketing system so customers get consistent support wherever they start.

Integration logos for Salesforce, Zendesk, Shopify, HubSpot, and more

System integrations

Connect the order management system, CRM, shipping data, payment systems, and helpdesk so the agent can retrieve context and complete real actions.

Support agent with headset helping customer

Human handoff

When a case needs an agent, the full interaction, order context, and customer intent are already attached to the ticket.

GDPR compliant, EU hosted

Customer data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.

Made In Germany

Hosted In Europe

Why it works for e-commerce

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Lower cost per ticket

Automate repetitive requests before they hit the queue and reduce the manual effort required for common order support cases.

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Handle peak volumes without scaling headcount

Promotions, holidays, launches, and carrier disruptions create support spikes. The agent absorbs that load without letting response times deteriorate.