Automated ticket resolution across clients
Deploy AI agents per client with client-specific processes, knowledge bases, and tone of voice. Each agent resolves what it can and escalates what it should.
AI Agent for BPO Partners
Strengthen your offering, improve margins, and win new clients with an AI platform you deploy across industries, clients, and channels.
Trusted by customer-centric companies
AI Agent for Contact Center Operations
Deploy AI agents per client with client-specific processes, tone, and system integrations. From full automation to agent assist, configurable for every engagement.
Agent assist & reply suggestions
AI supports human agents in real time with suggested replies, relevant knowledge base articles, and contextual information, reducing AHT without replacing your team.
Quality assurance & compliance
Automated QA scoring, compliance checks, and coaching recommendations across all interactions for consistent quality at scale.
Multi-client management
Separate configurations, knowledge bases, and reporting per client from a single platform. Onboard new clients without rebuilding from scratch.
Analytics & reporting per client
Client-specific dashboards with automation rate, CSAT, AHT, escalation metrics, and QA scores. The reporting your clients expect.
Define your own processes
Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.
The platform layer behind the AI
Multi-tenant architecture
Separate client configurations, data isolation, and reporting from one platform. Scale to new clients without infrastructure overhead.
System integrations
Connect to each client's helpdesk, CRM, ERP, and domain-specific systems. The agent works within your clients' existing tool landscape.
Flexible deployment modes
Full automation, agent assist, or hybrid, configurable per client and per workflow. Start with suggestions, scale to full resolution.
GDPR compliant, EU hosted
All client data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance across every client engagement.
Made In Germany
Hosted In EuropeWhy it works for BPO partners
Protect and grow revenue
AI doesn't replace your business. It strengthens your offering. Automate the repetitive volume, deliver better results, and open new revenue streams.
Improve margins on existing contracts
Reduce AHT, increase first-contact resolution, and automate repetitive inquiries without adding headcount to the engagement.
Win new clients with AI-powered differentiation
Offer automation capabilities that set you apart from traditional BPO competitors. AI readiness is becoming a selection criterion.
Scale without proportional hiring
Handle volume growth and new client onboarding without linear headcount increases. The economics of your business improve with every automated interaction.
See what botBrains can do for your clients
Learn how you can partner with botBrains to strengthen your service offering and improve the economics of every engagement.
