Meter reading submission
Accepts readings via chat, email, or voice, validates plausibility against historical data, confirms receipt without manual processing.
AI Agent for Utility Companies
Automate meter readings, billing inquiries, and outage reports. Handle predictable volume and unpredictable spikes without compromising service quality.
Trusted by customer-centric companies
AI Agent for Support Automation
The agent identifies the customer's intent, checks the relevant systems, completes the right workflow where possible, and escalates with the right context when a human is needed.
Billing & payment inquiries
Explains charges, installment plans, SEPA mandates, and payment status. The largest recurring volume driver in energy, water, and gas.
Outage reporting & status
Takes reports, checks against known outages in the customer's area, provides estimated restoration times, and logs new incidents.
Moving & address changes
Guides customers through the full process: deregistration, new registration, meter reading, and contract transfer, all in a single interaction.
Contract & tariff changes
Explains available tariffs, processes switches, handles regulatory requirements, and confirms the change, reducing the back-and-forth.
Define your own processes
Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.
The platform layer behind the AI
Omnichannel, single AI
Use the same workflow logic across phone, email, chat, and self-service portal. Consistent answers whether the customer calls about a bill or submits a meter reading online.
System integrations
Connect billing systems, CRM, outage management, and meter data platforms so the agent can retrieve account data and complete real processes.
Human handoff
When a case needs specialist attention, the full interaction, account context, and relevant meter or contract data are already attached to the ticket.
GDPR compliant, EU hosted
Customer data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.
Made In Germany
Hosted In EuropeWhy it works for utility companies
Absorb billing-cycle and outage spikes
Billing runs and network outages create massive, predictable and unpredictable volume peaks. The agent handles both without overtime or temp staff.
Automate regulated standard processes
Meter readings, tariff switches, SEPA changes, and address updates follow clear rules. Exactly the kind of process AI resolves reliably.
Lower cost per contact
Repetitive billing and status inquiries are resolved before they reach an agent, freeing capacity for complex cases that need human judgment.
Reliable service across all channels
Same quality and compliance whether the customer calls, emails, or uses the self-service portal.
See what botBrains can do for you
Learn how you can partner with botBrains to automate standard processes and deliver reliable service to every customer.
