AI Agent for Media & Publishing

Automate subscription management, resolve access issues, and handle delivery complaints so your team can focus on content, not repetitive tickets.

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Trusted by customer-centric companies

AI Agent for Support Automation

The agent identifies the customer's intent, checks the relevant systems, completes the right workflow where possible, and escalates with the right context when a human is needed.

Subscription management

Handles new subscriptions, plan changes, cancellations, renewals, and payment updates. The single largest driver of support volume in publishing.

Login & digital access issues

Resolves password resets, app access problems, paywall issues, and device management so readers and viewers aren't locked out of content they pay for.

Print delivery complaints

Processes reports of missing, late, or damaged deliveries, coordinates redelivery or credit, and tracks carrier performance patterns.

Event & ticket inquiries

Answers questions about availability, seating, booking changes, refunds, and venue logistics, handling the spikes that come with every event announcement.

Advertising customer support

Answers ad booking questions, explains format specifications, handles invoice inquiries, and routes complex campaign requests to the sales team.

Define your own processes

Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.

The platform layer behind the AI

Chat, E-Mail, and Voice channels connected to central AI agent

Omnichannel, single AI

Use the same workflow logic across email, chat, phone, and self-service portal. Consistent support whether a subscriber calls about delivery or writes about a login issue.

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System integrations

Connect subscription management, CMS, ticketing systems, ad management, and CRM so the agent can retrieve subscriber data and take real actions.

Support agent with headset helping customer

Human handoff

When a case needs editorial judgment or specialist attention, the full interaction context and subscriber history are already attached.

GDPR compliant, EU hosted

Subscriber data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.

Made In Germany

Hosted In Europe

Why it works for media & publishing

Reduce churn through fast resolution

Many subscription cancellations start as unresolved complaints. Fast answers on billing, access, and delivery keep subscribers before they reach the cancel button.

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Handle event spikes without temp staff

Concert announcements, ticket sales, event days, and season launches create sharp volume peaks. The agent absorbs the load without letting response times slip.