Tariff & plan changes
Explains available plans, processes upgrades and downgrades, applies promotions, and confirms the switch. The highest-volume transactional request in telecom.
AI Agent for Telecommunications
Automate plan changes, billing inquiries, and technical troubleshooting. Reduce churn and handle outage spikes without scaling your support team.
Trusted by customer-centric companies
AI Agent for Support Automation
The agent identifies the customer's intent, checks the relevant systems, completes the right workflow where possible, and escalates with the right context when a human is needed.
Billing & payment inquiries
Explains charges, roaming costs, payment status, and processes payment method changes, reducing the monthly billing-cycle spike.
Technical troubleshooting
Guides customers through connectivity issues, device setup, SIM/eSIM activation, and router configuration with step-by-step diagnostics.
Contract management
Handles renewals, cancellation requests, contract terms, and retention offers, surfacing the right information at the moment it matters most.
Network & outage status
Checks known outages in the customer's area, provides estimated resolution times, and logs new reports, absorbing the sudden flood when the network goes down.
Define your own processes
Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.
The platform layer behind the AI
Omnichannel, single AI
Deploy the same agent across app, chat, email, phone, and social media for consistent support wherever your customers reach out.
System integrations
Connect CRM, billing platform, network monitoring, and provisioning systems so the agent can check account data, diagnose issues, and complete real actions.
Human handoff
When a case needs a technical or retention specialist, the full interaction, account context, and diagnostic steps are already attached.
GDPR compliant, EU hosted
Customer data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.
Made In Germany
Hosted In EuropeWhy it works for telecom
Reduce churn with fast, competent support
Customers who get quick answers on billing and connectivity issues are less likely to switch. Speed and accuracy are the best retention tools.
Handle outage spikes without breaking SLAs
Network disruptions cause sudden, massive volume surges. The agent absorbs the load and keeps response times stable.
Automate the transactional majority
Plan changes, SIM activations, and billing questions follow clear rules. Let the AI handle them so agents don't have to.
Free up retention specialists for what matters
When the AI handles the routine, your team can focus on save calls, complex escalations, and high-value customer interactions.
See what botBrains can do for you
Learn how you can partner with botBrains to reduce churn, automate support, and deliver the service quality your customers expect.
