Ticket & booking inquiries
Answers questions about availability, seating, booking changes, refunds, and venue logistics, handling the spikes that come with every event announcement.
AI Agent for Events & Venues
Automate ticket inquiries, handle event-driven spikes, and answer visitor questions around the clock so your team can focus on creating unforgettable experiences.
Trusted by customer-centric companies
AI Agent for Support Automation
The agent identifies the visitor's intent, checks the relevant systems, completes the right workflow where possible, and escalates with the right context when a human is needed.
Event logistics & venue info
Answers questions about directions, parking, accessibility, entry times, and schedules so visitors arrive well informed.
Program announcements & updates
Keeps visitors informed about schedule changes, cancellations, rescheduled dates, and new acts. Absorbs the inquiry wave after every update.
Payment & invoice inquiries
Handles questions about payment status, invoices, cancellations, and refunds quickly and reliably.
Sponsor & exhibitor support
Answers booking questions, explains booth options and packages, and routes complex requests to the sales team.
Define your own processes
Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.
The platform layer behind the AI
Omnichannel, single AI
Use the same workflow logic across email, chat, phone, and self-service portal. Consistent support whether a visitor calls about tickets or writes about logistics.
System integrations
Connect ticketing systems, CRM, payment providers, and event management so the agent can retrieve booking data and take real actions.
Human handoff
When a case needs specialist attention, the full interaction context and booking history are already attached.
GDPR compliant, EU hosted
Visitor data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.
Made In Germany
Hosted In EuropeWhy it works for events
Handle spikes without temp staff
Ticket sales, event days, and program announcements create sharp volume peaks. The agent absorbs the load without letting response times slip.
Visitor experience from first contact
Whether it's a ticket question or travel info, visitors get instant, competent answers and start with a positive experience.
Consistent service across all channels
Chat, email, or phone. Visitors get the same fast, reliable service everywhere.
More time for the experience
Automate standard inquiries so your team can focus on event planning, VIP services, and partner management.
The results speak for themselves
Industry leaders trust botBrains for better customer experiences.
See what botBrains can do for you
Learn how you can partner with botBrains to reduce support load at events and focus your team on creating unforgettable experiences.
