Onboarding & setup questions
Guides new users through configuration, explains features, and links to relevant documentation, reducing the repeat questions every new cohort brings.
AI Agent for Software Companies
Resolve onboarding questions, triage bug reports, and automate account workflows so your team can focus on the issues that actually need engineering.
Trusted by customer-centric companies
AI Agent for Support Automation
The agent identifies the user's intent, checks the relevant systems, resolves what it can, and escalates with full context when a specialist is needed.
Bug reports & troubleshooting
Collects reproduction steps, checks known issues, suggests fixes from the knowledge base, and creates structured tickets for engineering when needed.
Billing & subscription management
Handles plan changes, invoice questions, payment method updates, and cancellation flows. Fully transactional, fully automatable.
Account access & SSO issues
Resolves password resets, 2FA recovery, and SSO configuration problems without waiting for a support agent.
Feature & product questions
Answers 'how do I' questions from your documentation, explains capabilities, and suggests workarounds before users file a ticket.
Define your own processes
Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.
The platform layer behind the AI
Omnichannel, single AI
Deploy the same agent across in-app chat, email, help center, and your ticketing system for consistent answers wherever users reach out.
System integrations
Connect your helpdesk, CRM, issue tracker, billing system, and internal tools so the agent can retrieve context and take real actions.
Human handoff
When a case needs a specialist, the full interaction history, account context, and reproduction steps are already attached to the ticket.
GDPR compliant, EU hosted
Customer data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.
Made In Germany
Hosted In EuropeWhy it works for software companies
Scale support with your user base
As your product grows, ticket volume grows with it. The AI agent absorbs that growth without hiring proportionally.
Faster time-to-value for new users
Onboarding questions answered instantly means users activate faster, adopt more features, and stick around longer.
Free up specialists for complex issues
When the AI handles password resets, billing changes, and how-to questions, your team can focus on real bugs and architecture problems.
Consistent quality across all channels
Whether users reach out via in-app chat, email, or help center, they get the same accurate, up-to-date answers.
The results speak for themselves
Industry leaders trust botBrains for better customer experiences.
See what botBrains can do for you
Learn how you can partner with botBrains to reduce support load and let your team focus on building great software.
