Ticket purchases & match-day info
Answers questions about availability, seating, pricing, parking, directions, entry rules, and last-minute changes, handling the spikes before every match.
AI Agent for Sports Clubs
Handle match-day spikes, automate ticket and membership inquiries, and deliver the fan experience your supporters expect, without seasonal hiring.
Trusted by customer-centric companies
AI Agent for Support Automation
The agent identifies the fan's intent, checks the relevant systems, completes the right workflow where possible, and escalates with the right context when a team member is needed.
Season ticket management
Processes renewals, upgrades, seat changes, ticket transfers, and waitlist inquiries. The most time-sensitive and loyalty-critical workflow.
Membership & fan programs
Handles new memberships, renewals, benefit inquiries, and loyalty point status, keeping fans engaged beyond match day.
Merchandise orders & returns
Checks order status, shipping updates, return eligibility, exchanges, and sizing questions with club-specific context.
Event & stadium inquiries
Answers questions about non-match events, stadium tours, VIP and hospitality bookings, and accessibility information.
Define your own processes
Existing templates can be changed with 1–2 sentences and entirely new processes can be defined at no extra cost. This is how the engineering mindset enters customer support.
The platform layer behind the AI
Omnichannel, single AI
Deploy the same agent across app, chat, email, and social media. Fans get consistent answers whether they write on Instagram or email the service team.
System integrations
Connect ticketing system, membership database, fan shop, and CRM so the agent can check real data and complete real actions.
Human handoff
When a case needs the fan service team, the full interaction context, membership status, and ticket history are already attached.
GDPR compliant, EU hosted
Fan data is processed and stored exclusively in the EU. No third-country transfers, full GDPR compliance.
Made In Germany
Hosted In EuropeWhy it works for sports clubs
Handle match-day and sale spikes effortlessly
Ticket launches, match days, and playoff runs create predictable but extreme volume peaks. The agent absorbs the load without letting response times deteriorate.
Consistent fan experience across touchpoints
Whether fans reach out via app, email, or social media, they get the same fast, competent, on-brand service.
Strengthen fan loyalty through fast responses
Fans expect the same passion they bring. Fast, competent support on tickets, membership, and merchandise builds long-term loyalty.
Scale without seasonal hiring
Season launches, holiday merchandise peaks, and cup runs don't require temporary staff when the AI handles the transactional volume.
The results speak for themselves
Industry leaders trust botBrains for better customer experiences.
See what botBrains can do for you
Learn how you can partner with botBrains to deliver the fan experience your supporters deserve, at scale.
