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botBrains vs. Parloa

Why teams choose botBrains over Parloa

Both are Berlin companies building AI agents for customer service. The difference is who they build for: Parloa for large contact centers, botBrains for SMB support teams.

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  • easybill
  • OMR Education
  • skapetze
  • Thomas Sabo
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  • We Play Handball
  • DYN
  • scheibenwischer.com
  • Ballsportdirekt
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Comparison table

botBrains and Parloa, side by side

Comparison of botBrains and Parloa by criterion, each with sources
Built for

Support teams in DACH

SMBs with at least two support agents, mostly in ecommerce, sports, events and SaaS.

botbrains.io/about-us

Company

Independent, based in Berlin

botBrains GmbH, founded in 2023. Your first call is with one of the founders.

botbrains.io/about-usbotbrains.io/meeting

Channels

Chat, email and phone

Website chat, app and Slack, email via Zendesk and Salesforce, inbound and outbound phone. WhatsApp Business by invitation.

Docs: Channels

Telephony

German number, forwarding or SIP

Phone number included. Forward your existing number, or we connect your phone system via SIP on request. Live transfer to your team, plus SMS.

botbrains.io/ki-telefonassistentDocs: Phone

Helpdesk

Works inside Zendesk and Salesforce

Answers tickets, sets fields and status, escalates with an internal note. botBrains is not a helpdesk: your team stays in its tool.

Docs: ZendeskDocs: Salesforce

Languages

24+ languages

Included in every channel. You get a German phone number right away, and numbers from other countries on request.

botbrains.io/pricingDocs: Phone

Data residency

EU hosting for every customer

Application data in Frankfurt, servers in Germany, AI processing in the EU. No third-country transfer, for every customer.

Docs: Subprocessors

Testing & analytics

Simulations and analytics included

Saved simulations with pass/fail checks can be rerun after every change. Topic analysis, scorecards and monitors at no extra cost.

Docs: SimulationsDocs: ServiceLensbotbrains.io/pricing

Implementation

Guided rollout

We connect systems, set up processes and test together, with a dedicated rollout manager for ticketing. Most customers go live in 1 to 2 weeks.

botbrains.io/pricingbotbrains.io/industry

Certifications

GDPR and DPA, ISO 27001 planned

botBrains acts as processor under a DPA. Its data centers are ISO 27001 certified; its own certification is planned.

Docs: CertificationsDocs: DPA

Pricing: chat

€0.19 per AI answer

On average 2 answers per chat, so €0.38 per conversation. No per-seat fees, so invite your whole team. AI analytics included.

botbrains.io/pricingDocs: Billing

Pricing: ticketing

€0.56 per AI answer

About €0.85 per ticket, from €1,700 a month. No seats, rollout manager included.

botbrains.io/pricing

Pricing: phone

€0.40 per minute

One per-minute price, number included, from €400 a month. Time after a transfer is free.

botbrains.io/pricingbotbrains.io/ki-telefonassistentDocs: Phone

As of October 12, 2026. Parloa information from public sources by Parloa: website, pricing page, fair use policy and press releases. botBrains prices in euros; Parloa does not publish prices.

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The top reasons teams choose botBrains

Prices you know upfront.

botBrains publishes its prices: €0.40 per phone minute including the number, €570 for 3,000 chat answers. At Parloa, the price depends on how complex the agent is and is agreed individually.

One agent for chat, email and phone.

botBrains answers email tickets right inside Zendesk and Salesforce, plus website chats and calls, with the same knowledge and actions. Parloa combines voice and chat on one platform.

Built for SMB support teams.

Parloa focuses on enterprises with high call or chat volume. botBrains is built for support teams of two or more: phone is usually live in under two hours, and your first call is with a founder.

What AI customer service looks like with botBrains

Ballsportdirekt

90% of requests automated

Ballsportdirekt answers about 14,000 requests a year with AI, including order status from its own ERP.

FC Schalke 04

90.4% CSAT in fan service

ERWIN resolves more than 90% of fan requests directly in chat and supports the team in Salesforce.

skapetze

79.6% resolution rate

AI lighting advisor Kira held more than 5,000 conversations in three months, with live product data from Shopify.

OMR Education

1,000+ prospects advised

OMR Education recommends the right courses to website visitors and answers questions in real time.

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What to know about Parloa in 2026

Parloa is now valued at $3 billion.

In January 2026 Parloa raised $350 million in a Series D led by General Catalyst, at a valuation of $3 billion. In less than four years it has raised more than $560 million in total. More than 500 people work in eight offices, from New York to Milan.

According to the announcement, the capital will drive international expansion, focused on North America and Europe. It names Fortune 200 companies and partners such as Allianz, Booking.com and SAP as users of the platform. botBrains has a different focus: support teams in DACH, with a founder on your first call.

Parloa, Jan 15, 2026Parloa: About

What an agent costs depends on its tier.

Parloa uses consumption-based pricing: per minute on the phone, per interaction in chat. Its fair use policy for new customers sorts agents into tiers. A Basic Agent only answers FAQs, a Standard Agent can use every feature, including integrations, authentication and routing. Parloa and the customer set the tier together.

Rates per tier are not on the website; Parloa builds them individually with a volume package. botBrains publishes its prices: €0.40 per phone minute, €570 for 3,000 chat answers, €0.56 per answer in ticketing. Actions, procedures and analytics are included in every channel.

Parloa: PricingParloa: Fair Use Policybotbrains.io/pricing

Parloa builds for global rollouts.

To be fair: Parloa develops its product quickly, with more than 127 releases this year by its own count. Since September 2026, Parloa Zones keeps customer data and its processing in a region of your choice. October added auto-generated simulations, A/B tests of agent versions and a Relationship Score that measures agent impact on a scale up to 100.

Parloa Zones is designed for companies that run AI agents in many countries. botBrains focuses on DACH: every customer is hosted in the EU with no region setup, and you can rerun saved simulations with pass/fail checks after every change.

Parloa: Zones, Sept 17, 2026Parloa: Product releasesDocs: Simulations

botBrains noticeably relieves our service team. The answers that our AI chat Kira provides are precise, fast, and absolutely top quality, so good that some customers would actually prefer to talk to Kira on the phone. Changes or adjustments to the chat can be implemented in seconds, which gives us maximum flexibility. For us, botBrains has become a reliable component of our customer service.
Jürgen TreigService Management at skapetze®

How we make switching from Parloa easy.

Switching AI agents is nobody’s favorite project. So here is exactly how it works.

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  1. 1

    You don’t pay twice.

    Still under contract with Parloa? On a 12-month deal, we waive our fees for the months you’re still paying Parloa, up to the amount you pay there.

  2. 2

    We rebuild your workflows.

    Together we go through the requests your Parloa agent handles today. botBrains reads your website, help center and PDFs, and we set up actions such as order status or appointment booking with you.

  3. 3

    Your number stays.

    Forward your phone number to botBrains, or we connect your phone system via SIP. Then you go live topic by topic, adding chat and email tickets if you like. You keep a special right of termination in the early phase.

Our honest comparison promise

Most comparison pages are sales collateral in table form. Pick the rows carefully and you win every table.

Competition is good. One-sided comparisons are not.

So here is our rule: every row cites public sources, both products get the same level of detail, and we show where Parloa is the better choice. If you spot a wrong or outdated claim, email us at info@botbrains.io. We will check it and correct it.

Liam van der Viven

Liam van der Viven

Co-Founder & CEO, botBrains

Where Parloa may be a better fit.

You run a large contact center.

Parloa connects to Genesys, Five9, Avaya, Cisco and Amazon Connect and handles unlimited concurrent calls. botBrains connects via call forwarding or SIP and is built for SMB support teams.

You need ISO 27001, SOC 2 or PCI DSS.

Parloa lists ISO 27001, SOC 2 Type 2, PCI DSS and HIPAA certifications. botBrains works under a DPA in ISO 27001 certified data centers; its own certification is planned.

You roll out across many countries.

Parloa speaks more than 140 languages and keeps data in each market’s region with Parloa Zones. botBrains supports 24+ languages, hosts every customer in the EU and focuses on DACH.

Questions and answers.

What teams ask most often when they compare botBrains and Parloa.

Parloa is an AI agent platform from Berlin and New York, founded in 2018. It focuses on enterprises with high call or chat volume, combines voice and chat on one platform and connects to contact center systems such as Genesys or Five9. Parloa agrees on pricing individually.

botBrains is an AI agent from Berlin for SMB support teams. It answers website chats, email tickets in Zendesk and Salesforce, and phone calls. All data stays in the EU, and our prices are on our website.

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