How OMR Education Enhances Digital Learning with an AI-Powered Assistant

"botBrains AI assistant has transformed the way students engage with our courses. KIM not only answers questions regarding the course content and beyond, but also guides discussions, quizzes students, and ensures they can apply what they've learned - all in a way that feels personalized and seamless!"

- Nikolas Nold, Senior Learning Solution Manager at OMR Education

Customer Background

OMR Education is a leading German digital e-learning provider for professionals, offering high-quality online courses in digital marketing, business, and technology. OMR Education aims to provide an engaging, accessible, and interactive learning experience for professionals.

The Challenge

As OMR Education expanded its course offerings, they set their sight on continuously improving student support, engagement, and learning success:

• Recurring Setup Questions: Students repeatedly came up with questions regarding course setup and deadlines
• Real-world Application: Students were looking for additional insights regarding their real-world situation and feedback to their specific challenges
• On-demand Assistance: Learners sought on-demand assistance to clarify course concepts and apply them practically
• Language Barriers: While the course language is German, concept comprehension is easier in the students' native language

To enhance learning efficiency, OMR Education identified that an AI-powered assistant would address these student needs and provide instant, personalized support across multiple touchpoints.

The Solution: AI-Powered Learning Assistant KIM

OMR Education partnered with us to implement an AI-driven course assistant, integrated into their learning management system (LMS) Docebo and into their Slack Workspaces.

Key Features of KIM:

• Course Setup & Deadline Guidance
  Helps students navigate course structures, deadlines, and completion requirements

• Concept Clarification and Application
  Explains course topics in easy-to-understand terms and guides students through real-world applications of course material

• Personalized Learning Assistance
  Helps students connect course content to their unique situations

• Quizzes & Knowledge Checks
  Engages students with additional quizzes to reinforce learning

• Multilingual Support
  Breaks down complex concepts in the student's native language

• Storytelling for Engagement
  Engages with learners in the persona of the fictional character KIM, who is also part of the course content

The Results

Measurable Reduction in student support queries related to course setup and deadlines

Higher Engagement with additional explanations and interactive case studies

Improved Learning Retention, as students receive feedback tailored to their own situations

Inclusive Learning – Native-language support makes courses more accessible for international students

"When we first approached botBrains with our idea of the learning assistant, they quickly dove into understanding our students' needs and our requirements for efficient, yet excellent learning service. Throughout our partnership, botBrains has excelled at proactively providing ideas and implementing updates quickly, as well as improving their platform on their own initiative."

- Beatrice Kemner, Head of Product at OMR Education

Conclusion

By integrating the AI learning assistant KIM, OMR Education has unlocked a new dimension of digital learning. The combination of personalized support, multilingual capabilities, and seamless integration into existing platforms demonstrates how AI technology can revolutionize e-learning.

The partnership with us enabled OMR Education to realize their vision of accessible, high-quality professional education while improving operational efficiency.