Data Export: Share Customer Conversations for Business Insight
Customer conversations are gold nuggets for your product teams. Export your conversation data for custom analysis, data warehouse integration, and complete data control. Answer business questions beyond built-in analytics.
Liam van der Viven
Co-Founder & CTO at botBrains
We strive to offer the best built-in analytics experience for common workflows, but we recognize that edge cases exist where rebuilding arbitrary analysis in our platform doesn't make sense-your questions are unique, and you should be free to explore your data however you need. Today we are introducing data export for all customers. Export your conversations, messages, and users to unlock insights beyond built-in analytics-through AI-powered analysis, integration with your data infrastructure, and complete data ownership.
Data Export
Export filtered conversations, messages, or users based on your current search criteria-date ranges, labels, ratings, or any filter. Download instantly in CSV, JSONL, or Excel-optimized CSV format. Perfect for targeted analysis or distributing specific datasets across your organization (up to 10,000 rows per export).
Full dataset exports provide your complete data archive as a single hierarchical file delivered via email-ideal for data warehouse integration, compliance archives, or comprehensive analysis.
Four Ways to Unlock Value
Share Reports with Your Team
Customer conversations are gold nuggets for your product teams. Share labeled feedback with product and data teams using filtered exports. Export conversations tagged with specific labels—feature requests, bug reports, or customer pain points—and deliver them in CSV, JSONL, or Excel-optimized CSV format. Perfect for cross-functional collaboration and ensuring customer insights reach the teams that need them.
Custom Analysis with AI
Upload exported conversations to ChatGPT, Claude, or Gemini and ask business questions your analytics dashboards weren't built to answer: "What pain points do enterprise customers mention before churning?" "Which missing integrations do trial users request most?" "What workflow patterns do power users describe?"
AI assistants analyze hundreds of conversations instantly, identifying patterns that would take hours to discover manually-revealing product insights, documentation gaps, competitive intelligence, and market positioning opportunities directly from customer conversations.
Complete Data Control
Your conversation data belongs to you. Export ensures you maintain complete control-for compliance archives, disaster recovery, system migrations, or simply analyzing conversations outside botBrains.
GDPR compliance officers can export specific user data to fulfill right-to-access requests. Legal teams can export conversations matching discovery request criteria. Security teams can integrate conversation data with SIEM systems for quarterly audits.
Integrate with Your Data Warehouse
Connect conversation data with your existing business intelligence infrastructure using manual exports or API keys for automated integration:
Data warehouse integration: Export to Snowflake, BigQuery, or Redshift to combine conversation data with product telemetry, CRM records, and transaction data. Build unified analytics that connect support quality with revenue, retention, and product usage.
BI dashboards: Import exported conversations into Tableau, Power BI, or Looker to visualize support metrics alongside other business KPIs. Create executive dashboards that show the complete customer journey-from first conversation to conversion to retention.
CRM enrichment: Export user conversations and import into Salesforce or HubSpot to provide sales teams with context on customer questions, pain points, and feature requests before customer calls.
Getting Started
Data Export requires no configuration and is available on all plans at no additional cost.
For targeted analysis: Visit any conversation list, apply filters, click Export, and download instantly.
For full archives: Navigate to Settings → Data Export to start an async export job and receive your complete data file via email.
"Your customer conversations contain answers to critical business questions," said Liam van der Viven, Co-Founder & CTO of botBrains. "Data Export makes those insights accessible-whether you're uploading to AI tools for pattern discovery, integrating with your data warehouse, or maintaining complete data ownership. The same data, accessible for whatever analysis your business needs."